HSBC apologises as app and online banking go down
HSBC apologises as app and online banking go down
Thousands of people have reported problems during what is the latest in a long line of banking IT failures.
Read the full article on BBC Technology
Truth Analysis
Analysis Summary:
The article appears mostly accurate, reporting on the HSBC online banking outage. It relies on reports and an HSBC statement, showing minimal bias. The claim about 'a long line of banking IT failures' could benefit from more specific examples or data to support it.
Detailed Analysis:
- Claim: HSBC app and online banking went down.
- Verification Source #2: Yahoo Finance reports that HSBC customers were unable to access online banking.
- Verification Source #4: The Independent confirms HSBC and First Direct online banking apps were not working.
- Assessment: Supported
- Claim: Thousands of people have reported problems.
- Verification Source #2: Yahoo Finance mentions that 'Thousands of customers have been impacted by the outage, according to the Down Detector website.'
- Assessment: Supported
- Claim: This is the latest in a long line of banking IT failures.
- Verification Source #3: Monzo community forum mentions HSBC apologising for online glitches in the past.
- Verification Source #5: Business Insider reported on an HSBC online banking outage in 2016 after an unsuccessful cyber attack.
- Assessment: Supported, although the phrase 'long line' is subjective and could benefit from more specific examples within the article itself.
Supporting Evidence/Contradictions:
- Source 2: 'Thousands of customers have been impacted by the outage, according to the Down Detector website.'
- Source 4: 'HSBC down: Bank app ... sorry that some customers are having trouble using mobile banking, we're working hard to investigate and get this fixed’.