Some Tesco customers report problems with app and website
Some Tesco customers report problems with app and website
Social media users have complained about issues with online shopping and accessing Clubcards on the Tesco app.
Read the full article on BBC Technology
Truth Analysis
Analysis Summary:
The BBC article is mostly accurate, reporting on issues with the Tesco app and website. The claim about social media complaints is supported by multiple sources. There is no discernible bias in the reporting.
Detailed Analysis:
- Claim: "Social media users have complained about issues with online shopping and accessing Clubcards on the Tesco app."
- Verification Source #1: Supports the claim that customers reported being unable to complete online shopping via the app or website.
- Verification Source #2: Supports the claim that outages were reported on the Tesco app and website.
- Verification Source #3: Supports the claim that customers reported issues with the supermarket's website and app, leaving them unable to complete online grocery orders.
- Verification Source #4: Supports the claim that there were reports of problems with the firm's website and app.
- Verification Source #5: Supports the claim that there were reports of problems with the firm's website and app.
- The claim about accessing Clubcards is not explicitly mentioned in the other sources, but the general issue with the app is confirmed.
Supporting Evidence/Contradictions:
- Verification Source #1: "We are aware of issues with our app and..." (Tesco posted on X)
- Verification Source #2: "Outages were reported on the Tesco app and website by customers..."
- Verification Source #3: "Hundreds of Tesco PLC customers have reported issues with the supermarket's website and app..."
- Verification Source #4: "...fix a technical issue which is affecting some of our customers' online..."
- Verification Source #5: "Tesco said it has fixed an issue that had left some customers..."
- All sources confirm the existence of issues with the Tesco app and website. The specific mention of Clubcard access issues is not explicitly confirmed by the other sources, but the general app problems support the overall claim.