Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Virgin Media fined £24m for leaving vulnerable customers 'at risk of harm'
Ofcom has fined Virgin Media after an investigation found it had left thousands of vulnerable telecare customers at risk.
Read the full article on BBC Technology
Truth Analysis
Analysis Summary:
The article is highly accurate, with all key claims supported by multiple reliable sources. The reporting appears objective, with minimal discernible bias. The article accurately reports on Ofcom's fine of Virgin Media for putting vulnerable customers at risk.
Detailed Analysis:
- Claim: Ofcom has fined Virgin Media £24m.
- Verification Source #1: Virgin Media fined £24m for disconnecting vulnerable customers
- Verification Source #2: Virgin Media fined £24m
- Verification Source #3: Virgin Media fined £24m
- Verification Source #4: Virgin Media fined £24m for disconnecting vulnerable customers
- Assessment: Supported
- Claim: The fine was issued because Virgin Media left thousands of vulnerable telecare customers at risk.
- Verification Source #1: Ofcom ruled the telecoms company had placed thousands of people "at risk of harm".
- Verification Source #2: It's unacceptable that vulnerable customers were put at direct risk of harm and left without appropriate support by Virgin Media
- Verification Source #3: It's unacceptable that vulnerable customers were put at direct risk of harm and left without appropriate support by Virgin Media
- Assessment: Supported
Supporting Evidence/Contradictions:
- Source 1: Virgin Media fined £24m for disconnecting vulnerable customers
- Source 2: It's unacceptable that vulnerable customers were put at direct risk of harm and left without appropriate support by Virgin Media